Supplier Performance Management with Trent

Supplier Performance Management with Trent

Trent explains that many people set KPIs at targets like 98%, but the reality is that we’re paying for—and expecting—100%. For instance, in supply chain management, businesses strive for the perfect order every time. But when we set KPIs below 100%, we’re accepting that 98% or even 95% is good enough. Trent makes an important point: aiming for 100% service level is the right approach, even if we know that not everything will go perfectly…