Omnichannel Retail and the Cost to Serve Online Customers
In the wake of the Coronavirus crisis, a significant number of retail enterprises have taken their business online, adding to the already vast array of online shopping opportunities…
Resilience Equals Performance in Supply Chain – How to Improve It
Here at Benchmarking Success, we exist to help our customers improve supply chain performance. Historically, many of those customers concentrated keenly on measuring…
Inventory Optimisation: How Much Stock is Right for Your Company?
Among the universal challenges that the COVID-19 pandemic has imposed upon the supply chain management profession is the question of…
Retail Supply Chains: The State of Play in 2021
The COVID-19 pandemic has brought about a decade of changes to the retail world in just a year and a half or so…
The Long and Short of Designing a Distribution Network
I’ve noticed a trend in recent years in that when businesses want to check their distribution networks or design a distribution network, they immediately jump into loads and loads of detail…
Why 3PL Relationships are Fraught—And How to Manage Them
Third-party Logistics (3PL) companies are often accused of providing such poor service that their relationships with clients break down…