Benchmarking Success Blog
Logistics and Supply Chain news, articles, tips and insightsHow To Get a Handle on Reverse Logistics Performance
How much attention does your company pay to the handling and management of returns from your customers? For many supply chain...
5 Qualities Needed for Supply Chain Performance Excellence
Nine out of ten supply chain companies have difficulties improving inventory, cost and customer service performance. Yet the few that do sustain...
The Benefits of Six Sigma for Supply Chain Performance Improvement
Six Sigma and its close relative Lean Six Sigma have been important supply chain performance improvement methodologies for many years now. There are...
5 Commonly Used Road Transportation Performance Indicators
As with most aspects of supply chain and logistics operation, it can be hard to identify exactly which road transportation performance indicators...
Understanding Fill Rate KPIs: Line Fill Rate
Line fill rate can be used as a practical metric for measuring the order fulfilment performance of a single delivery or for all deliveries during a...
Why Back Orders are the Bane of Supply Chain
As a supplier in a supply chain, it’s vital to recognise when you have a back order problem and, make no mistake, it is a problem. There are a...
The Balanced Scorecard Methodology for Supply Chain Performance Measurement
A common performance management mistake made by supply chain operators, is trying to maintain and monitor too many KPIs. This can easily lead to the...
Measuring Customer Service: Tough without Technology
As most 3PL providers and actually, most supply chain business leaders would agree, customer service/satisfaction has become the great...
5 Reasons to Care About Great Inventory Management
A quick look at five reasons why great inventory management has a positive impact on supply chain performance. Inventory; the term for...